Understanding player verification status on your roster
This guide explains the verification status badges that show next to each player on your team's roster — what each one means, what action is needed, and how it affects event eligibility.
Who this is for
Any Admin/Coach who wants to understand why a player on their roster shows a particular status, and what (if anything) the coach needs to do about it.
The 5 verification statuses
Every player on your roster has one of five verification statuses:
Verified
What it means: The player has paid the $15 verification fee, uploaded valid identity documents, and been approved by SportCerts.
Event-eligible? Yes.
Action needed: None.
How long does it last? 365 days from approval. After that, the parent needs to renew.
Pending
What it means: The parent has paid and uploaded documents, but a SportCerts admin hasn't reviewed them yet.
Event-eligible? Not yet. Most events require Verified status by the registration deadline.
Action needed: Wait. Most pending verifications are processed within 1–2 business days.
What you can tell the parent: "Your documents are submitted and waiting for review."
Unverified
What it means: The player is on your roster but hasn't started or completed the verification process.
Event-eligible? No.
Action needed: The parent needs to complete the verification flow on their parent dashboard — upload identity documents, upload a headshot, and pay the $15 fee.
What you can tell the parent: "Log into your SportCerts parent dashboard and finish setting up your child."
Expired
What it means: The player was previously verified, but their 365-day verification window ran out.
Event-eligible? No, until renewed.
Action needed: The parent renews verification from their dashboard. Renewal is the same $15 fee and resets the 365-day clock.
What you can tell the parent: "Your child's verification has expired. Renew from your parent dashboard to make them event-eligible again."
Denied
What it means: A SportCerts admin reviewed the documents and rejected them. This usually happens when documents don't match (wrong name, blurry image, expired ID, etc.).
Event-eligible? No.
Action needed: The parent should have received an email explaining the denial. They can re-upload corrected documents from their dashboard.
What you can tell the parent: "Check the email from SportCerts explaining the issue and re-upload corrected documents."
What you can do as a coach
Verification is handled by the parent and the SportCerts admin team. You can't change a player's verification status, upload their documents, or pay their fee.
What you can do:
See the status on your roster and in your team's card packet
Follow up with parents whose players aren't yet verified before an event deadline
Reach out to support if a status seems wrong or stuck
How status affects event eligibility
When you register your team for an event:
Verified players can play.
Pending, Unverified, Expired, or Denied players generally cannot play.
The exact rules are set by each event director. Some events allow players with pending verifications if they're processed before the event date — but don't assume this. Check with the event director if you're not sure.
When you download your team's card packet for an event, players who aren't verified won't have a complete card — they'll show a placeholder or "needs verification" indicator instead of a player card.
Notes
Verification is per-player, per-year. Each child needs their own $15 verification, and it lasts 365 days from approval.
Renewals don't require new documents unless the previous documents have expired (e.g., if the parent uploaded a passport and that passport has since expired).
Migrated players from the old SportCerts carried their verification status over. Their original 365-day window is still in effect.
Troubleshooting
A player shows "Verified" on my roster but their card looks incomplete. The player is verified but might be missing a fresh headshot. Check for a "Headshot needed" indicator. The parent needs to upload a new photo from their dashboard.
A player has been "Pending" for more than 2 business days. Contact support. Most pending verifications are processed quickly, but occasionally one gets stuck.
A player shows "Denied" and the parent says they don't know why. The parent should check their email — denial reasons are sent automatically. If they didn't get the email, ask them to check spam, then contact support.
The status on my roster doesn't match what the parent says is on their dashboard. Refresh your roster page. If the discrepancy persists, contact support — there may be a sync issue.
A player I expect to be Verified shows as Expired. Their 365-day verification window has ended. The parent needs to renew. Renewal takes about 30 seconds from the parent dashboard if no documents have changed.
FAQ
Can I pay for a player's verification on their parent's behalf? No. The verification fee is paid through the parent's account using their payment method. Coaches can't pay for players.
Can I upload a player's documents for them? No. Documents must be uploaded from the parent's account. This is a privacy and authorization safeguard — only the parent can submit a child's identity documents.
How long does verification take after a parent submits everything? Usually 1–2 business days for super admin review.
What if a player's verification expires the day of an event? Most events use the verification status as of the registration deadline. Verifications that expire mid-event vary by event policy — check with the event director.
Can I see a list of all my players who need attention (unverified, expired, denied)? Your roster page shows the status next to each player. Sorting or filtering varies by view — check the roster filters at the top of the page.
What does "Migrated" mean if I see it on a player's status? Migrated players were imported from the old SportCerts. Their existing verification carried over but their headshot didn't — so a "Migrated" tag usually means the player needs a fresh headshot, even though they're still Verified.
This guide explains the verification status badges that show next to each player on your team's roster — what each one means, what action is needed, and how it affects event eligibility.
Who this is for
Any Admin/Coach who wants to understand why a player on their roster shows a particular status, and what (if anything) the coach needs to do about it.
The 5 verification statuses
Every player on your roster has one of five verification statuses:
Verified
What it means: The player has paid the $15 verification fee, uploaded valid identity documents, and been approved by SportCerts.
Event-eligible? Yes.
Action needed: None.
How long does it last? 365 days from approval. After that, the parent needs to renew.
Pending
What it means: The parent has paid and uploaded documents, but a SportCerts admin hasn't reviewed them yet.
Event-eligible? Not yet. Most events require Verified status by the registration deadline.
Action needed: Wait. Most pending verifications are processed within 1–2 business days.
What you can tell the parent: "Your documents are submitted and waiting for review."
Unverified
What it means: The player is on your roster but hasn't started or completed the verification process.
Event-eligible? No.
Action needed: The parent needs to complete the verification flow on their parent dashboard — upload identity documents, upload a headshot, and pay the $15 fee.
What you can tell the parent: "Log into your SportCerts parent dashboard and finish setting up your child."
Expired
What it means: The player was previously verified, but their 365-day verification window ran out.
Event-eligible? No, until renewed.
Action needed: The parent renews verification from their dashboard. Renewal is the same $15 fee and resets the 365-day clock.
What you can tell the parent: "Your child's verification has expired. Renew from your parent dashboard to make them event-eligible again."
Denied
What it means: A SportCerts admin reviewed the documents and rejected them. This usually happens when documents don't match (wrong name, blurry image, expired ID, etc.).
Event-eligible? No.
Action needed: The parent should have received an email explaining the denial. They can re-upload corrected documents from their dashboard.
What you can tell the parent: "Check the email from SportCerts explaining the issue and re-upload corrected documents."
What you can do as a coach
Verification is handled by the parent and the SportCerts admin team. You can't change a player's verification status, upload their documents, or pay their fee.
What you can do:
See the status on your roster and in your team's card packet
Follow up with parents whose players aren't yet verified before an event deadline
Reach out to support if a status seems wrong or stuck
How status affects event eligibility
When you register your team for an event:
Verified players can play.
Pending, Unverified, Expired, or Denied players generally cannot play.
The exact rules are set by each event director. Some events allow players with pending verifications if they're processed before the event date — but don't assume this. Check with the event director if you're not sure.
When you download your team's card packet for an event, players who aren't verified won't have a complete card — they'll show a placeholder or "needs verification" indicator instead of a player card.
Notes
Verification is per-player, per-year. Each child needs their own $15 verification, and it lasts 365 days from approval.
Renewals don't require new documents unless the previous documents have expired (e.g., if the parent uploaded a passport and that passport has since expired).
Migrated players from the old SportCerts carried their verification status over. Their original 365-day window is still in effect.
Troubleshooting
A player shows "Verified" on my roster but their card looks incomplete. The player is verified but might be missing a fresh headshot. Check for a "Headshot needed" indicator. The parent needs to upload a new photo from their dashboard.
A player has been "Pending" for more than 2 business days. Contact support. Most pending verifications are processed quickly, but occasionally one gets stuck.
A player shows "Denied" and the parent says they don't know why. The parent should check their email — denial reasons are sent automatically. If they didn't get the email, ask them to check spam, then contact support.
The status on my roster doesn't match what the parent says is on their dashboard. Refresh your roster page. If the discrepancy persists, contact support — there may be a sync issue.
A player I expect to be Verified shows as Expired. Their 365-day verification window has ended. The parent needs to renew. Renewal takes about 30 seconds from the parent dashboard if no documents have changed.
FAQ
Can I pay for a player's verification on their parent's behalf? No. The verification fee is paid through the parent's account using their payment method. Coaches can't pay for players.
Can I upload a player's documents for them? No. Documents must be uploaded from the parent's account. This is a privacy and authorization safeguard — only the parent can submit a child's identity documents.
How long does verification take after a parent submits everything? Usually 1–2 business days for super admin review.
What if a player's verification expires the day of an event? Most events use the verification status as of the registration deadline. Verifications that expire mid-event vary by event policy — check with the event director.
Can I see a list of all my players who need attention (unverified, expired, denied)? Your roster page shows the status next to each player. Sorting or filtering varies by view — check the roster filters at the top of the page.
What does "Migrated" mean if I see it on a player's status? Migrated players were imported from the old SportCerts. Their existing verification carried over but their headshot didn't — so a "Migrated" tag usually means the player needs a fresh headshot, even though they're still Verified.